1. Return Eligibility
We accept returns within 14 days of receiving your order. To be eligible for a return, the item must be unused, in the original packaging, and in resalable condition.
2. Non-returnable Items
Certain items, such as cosmetics, are not eligible for return.
3. Refunds
Once we receive your returned item, we will inspect it and process a refund to your original payment method within 7 days. Shipping costs are non-refundable.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us within 14 days of receiving your order. The exchanged item will be sent at no additional cost, provided it is in stock.
5. Return Shipping
You are responsible for the cost of return shipping, except in the case of defective or incorrect items. We recommend using a trackable shipping service to ensure your return is received.
6. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately. We will arrange a return or exchange at no extra cost.
7. Contact Information
For return or refund inquiries, please contact us at support@lamodeatelier.com