Frequently Asked Questions
Ordering from LAMODE ATELIER is simple and convenient. Just browse our collections, select your favorite items, and proceed to checkout by providing your shipping and payment details. Once your order is placed, you will receive a confirmation email with all the relevant information. If you need any help during the process, our customer support team is always ready to assist you.
Our LM ATELIER Customer Service Team is available Monday through Friday, 9 am - 5 pm ET, excluding holidays. You can reach us via email at support@lamodeatelier.com (preferred and our fastest response), via chat using the icon in the right bottom corner of our website, or via voicemail at +92 3390119358. We will make sure to get back to you within 24 business hours.
Orders are typically processed and shipped within 1–3 business days after purchase. You will receive a confirmation email with tracking information as soon as your order is dispatched. Please note that processing times may be slightly longer during peak seasons or promotional events.
To help you find the perfect fit, please refer to our detailed size chart available on each product page. We also provide measurement guidelines and fit tips to make choosing the right size easier. If you're still unsure, feel free to contact our customer support — we're happy to assist with personalized sizing advice.
Each LAMODE ATELIER piece is crafted with care using high-quality materials, and we recommend gentle handling to preserve its beauty. Please refer to the care label on your garment for specific instructions. In general, we advise hand washing or dry cleaning, avoiding harsh detergents, and storing your pieces in a cool, dry place away from direct sunlight. For delicate fabrics or embellishments, professional cleaning is recommended.